Frequently Asked Questions
Can I wash the scarf?
Yes, the actual scarf can be washed (we recommend following the care instructions on the website or that you will receive with your order). Remove the Scough activated carbon filter before washing the scarf.
Does the Scough come with an activated carbon filter or do I need to purchase one separately?
Each Scough comes with one filter.
How much are replacement filters?
Replacement filters are $20 each. Or you can sign up for our filter subscribe service and receive a fresh new Scough filter every 90 days for only $15 (save 25%).
How long does each activated carbon filter mask last?
If cared for properly, each filter lasts 3 months (without washing).
How do I store my activated carbon filter mask for optimal longevity?
We recommend that you store it in a clean plastic resealable bag or airtight mason jar when not in use.
Can I wash the activated carbon filter?
Yes. However, if not washed properly it can decrease its lifespan. If you are going to wash the filter it must be hand washed with filtered water and unscented washing soda and air dried. The chemicals and minerals in regular tap water and conventional detergents will significantly decrease the lifespan of the filter.
Why is there black "dust" in my filter bag?
Some "dust" in or on the bag is normal and just part of the manufacturing process. It is not great on cereal but otherwise harmless.
Can I wear the filter as a stand alone mask?
The filter is intended for use inside the pocket of the scarf or bandana. It is not designed to fit as a stand alone mask.
Is there any coconut or corn in the activated carbon cloth used in the filters?
The carbon cloth we use for our filters is 100% activated carbon cloth (ACC). Note from the ACC manufacturer: "We start out with different types of viscous rayon and actually carbonize it."
I found a 50% off discount offer, how does it work and what are the rules?
Receive 50% off the purchase of a Scough when you sign up for a ONE YEAR filter subscription. Simply click the select a stylish Scough + filter subscription and use discount code you found.
* Offer ONLY valid when you sign up for filter subscription along with each Scough you purchase and remain signed up for filter subscription for one calendar year from date of original purchase. Early terminations are subject to a cancellation fee of the discount received.
Will you be getting more of the "out of stock" items?
Many of our Scoughs are limited runs. Once we sell out that's it, so get them while you can! If there’s an out of stock item that you are interested in, feel free to contact us and we will let you know if and when we expect it back.
How long will it take to receive my awesome new Scough once I place my order?
Lead time to ship is 2-3 business days. Once your order ships it takes approximately 1-5 business days to arrive depending on how far from Brooklyn you live.
Do you ship to Alaska and Hawaii?
Yes! Please allow 4-7 business days for your order to arrive once it is shipped.
Do you ship to international addresses?
We do accept international orders through our Etsy store: http://www.etsy.com/shop/wearascough